Long Island Branches of a Leading Bank

Client:

Long Island Branches of a Leading Bank

Problem:

Retail sales were falling below budget in the region. Incentive efforts, training, and sales rallies had all failed.

Solution:

ELG instituted a performance management system with tellers and officers, helping to identify who needed to be trained in what, and how to reward performance in a cost effective way.

Results:

The program resulted in a 74% increase in sales. The client calculated a 59% IRR.