Ralph Brainard
Ralph Brainard specializes in Business Process Reengineering, Strategic Planning & Execution, Technology Design, Executive Level Coaching, Team Building & Leadership, and Program Management.
Ralph has been involved in some significant engagements. He led, managed and coached both the sale and delivery of an Order Fulfillment Process evaluation engagement for a $1 billion software products company. He identified opportunities to utilize J.D.Edwards’ OneWorld ERP software to not only introduce new internet based self-service, but also improve order accuracy 90%, increase employee productivity 155%, and reduce maintenance billing cycle time 92%. The bottom line – an initial investment of $2.7 million that would return 116% over 4 years with payback within 17 months. He served as interim Process Owner for Order Fulfillment during transition of this business transformation effort over to the client.
Ralph also led, managed and coached both the sale and delivery of a process re-engineering effort within the Information Technologies organization of a major Regional Bell Operating Company. He identified opportunities to reduce system support response time by 50-80%, reduce required resources to support the system change process by 40-50%, reduce rework by 60-70%, improve system development productivity by 60-70%, and improve overall quality. He transitioned the implementation of this business transformation effort over to the client, providing project management assistance to client implementation teams and organizational change coaching to senior management.
In addition, Ralph led, managed, and coached both the sale and delivery of a major turnkey, strategic change engagement. He defined a new $20 million first year targeted market segment for a global e-messaging services company. He designed a new business process model that leveraged the client’s defined competitive advantage for their new, hosted Microsoft Exchange Service offering. He designed, built, validated and deployed the core Go-to-Market operational support processes and organizational structure.
Ralph has his MBA in Finance from the University of Chicago, Graduate School of Business, a BSEE with Honors from Lafayette College, and Certificate of Mastery from the Hammer and Company: Business Process Reengineering & Change Management.
