Fortune 500 Insurance Company Regional Office
The regional vice-president asked ELG to conduct an assessment and recommend improvements. ELG found that feedback and accountability systems actually encouraged shirking and put individuals out of touch with their own productivity. Working closely with the regional vice-president, ELG installed individual feedback and personal accountability mechanisms. These steps increased productivity by 119% in six weeks. Within a few months, the increase was over 200%. Morale was reported to improve sharply, as well.