Jan North
Jan North is a consultant with more than 20 years experience in strategy formation, project management, strategic goal alignment, training design and execution, process reengineering, and change management in the private, military, and volunteer sectors. Her clients include several U.S. Navy command clients, as well as numerous Computer Manufacturing, Insurance, and Food Distribution companies, in the U.S. and abroad. She has expertise in strategic planning execution, comprised of measurable goal setting, strategic alignment work, strategic plan formation, and extensive client offsite preparation for Navy Region Europe/Africa/Southwest Asia (CNREURAFSWA), Navy Installations Command (CNIC), Navy Board of Inspection and Survey (INSURV), FCC/C10F, IDFOR, and three of the Offices of the Chief of Naval Operations (OPNAV N4, N2/6, N17).
In addition Jan has led the conversion activities for several custom software implementations, primarily in the Sales Force Automation, Order Processing and Call Center functions. She has managed several project teams to implement process improvements and call center technologies. Jan introduced and implemented several call center technologies which helped increase productivity by 30% and maintain improvement gains of over $6MM. She managed an inter-department project team which developed one of the first web-based process management systems designed to help 6-SIGMA projects maintain productivity and monetary gains. She also developed and implemented a series of 6-week “turn-key” business, software systems, and change management training programs for hundreds of new and transferred employees impacted by a project which centralized 18 order processing call centers.
Jan has conducted numerous system conversion and continuing education technical training courses, primarily for Sales and Marketing and Call Center audiences. Jan designed, developed and wrote the curriculum for many of the courses.
Jan has a BA from Colorado College and an MBA from the University of Colorado.
